Enabling Offline Retailers With Mobile Ordering, Loyalty & In-Store Engagement
mEngage is a Revolutionary Single Dashboard with access to rich customer profiles, allows restaurateurs to engage customers, launch precise and targeted campaigns, drive ROI and improve customer experience.
mEngage helps you send targeted messages to your customers, by utilizing their unique interactions with your business.
- Leverages consumer behaviour and user data for better messaging
- Sends right message at the right time. ( Birthday & Anniversary triggers, Referral Triggers, Upselling Triggers)
- Detailed Filters for better targeted campaigns. ( Filter customers by ratings, order value, spend, dish preference, and more)
- mEngage helps you convert offline campaigns to interactive online campaigns via QR code & redemption POS.
Know your customers better. mEngage provides detailed insights on customer visits and interactions which will help you to understand and exceed their expectations.
- Customer visit counts and spend history
- Preferences and order history
- Reviews and Ratings.
- Simple loyalty tools to track Visits and Spend
mEngage provides multiple consumer touch points via Mobile and Web Apps from Feedback, Ordering, Reservations to Loyalty. Integrate these touch points to your existing apps or launch new ones.
- Real time inStore Feedback
- Pre-Order, Delivery, Pick-up or inStore ordering
- Accept Reservations online, Social or via Mobile
- Launch simple loyalty programs with one click
Notification & Alerts
mEngage notification centre provides an instant communication channel and alerts platform for staff to be more responsive and efficient.
- Email, SMS and inApp alerts
- Intelligent Notification based on customer check-ins, orders and feedback
- Multi level escalations
- Can be customised based on management role